No Show Policy | Zutilla Pet Clinic: Veterinarian and Pet Clinic in Dalton, GA

At Zutilla Pet Clinic, we know how much you value your pet’s health—and how precious your time is. To make sure we can provide the best care to every furry family member in Dalton and surrounding areas, we’ve established a clear Missed Appointment Policy that helps keep our schedule running smoothly and ensures we’re available for those who need us most.

We understand that life happens. Your first missed appointment will be noted in your file, but no penalty will apply. However, to keep appointments fair and accessible to all:

Clients who miss two scheduled appointments without notice will no longer be able to book standard appointments online or by phone without a change in policy. You will still be able to receive care for your pet, but with new guidelines in place:

You may continue scheduling regular appointments—but pre-payment of the office visit fee will be required at the time of booking. This non-refundable payment secures your appointment and helps ensure our team can allocate time appropriately.

If you prefer not to pre-pay, we welcome your pet as a walk-in. However, please be aware:

When appointments are missed without notice, it impacts more than just our clinic—it prevents another pet from receiving timely care, delays preventative treatment, and places strain on an already full schedule.

This policy helps us remain efficient, affordable, and available to the Dalton pet families who trust us with their pet’s health.

We make it easy to stay on track:

We’re here to help you stay organized—and keep your pet on the path to lifelong wellness.

We understand that sometimes circumstances change. If you have questions about this policy or need help finding the best option for your situation, just give us a call. Our goal is always to partner with you in providing compassionate, accessible care—without judgment or hassle.

❤️ Thank you for being part of the Zutilla Pet Clinic family. Together, we can make sure every pet gets the care they need, when they need it most.

Schedule online now—or call us today to speak with our friendly staff.